Cancellation and refund policy

No MomentLoop merchant subscription, advertising checkout or paid consumer feature is currently active. This page describes the current pilot and the proposed handling of future paid business services.

Free access

Guest accounts and current venue pilot access are free. There is no payment to cancel or refund.

Future merchant services

Each paid merchant service must disclose the agreed price, service period, cancellation terms, tax treatment and refund eligibility before payment. Duplicate charges or a confirmed failure to provision a purchased service will be investigated for correction or refund. Any refund approved for a provider-processed payment will be initiated to the original payment method, subject to provider and banking processing time.

Store purchases and coupons

Purchases of food or goods at independent participating shops are governed by the shop's own billing, return and refund policy. A merchant-funded coupon cannot be cashed out through MomentLoop. A refund or chargeback may reverse eligibility for a related reward.

Launch requirement

The operator must publish the final merchant-specific refund request window, support contact and settlement details before enabling paid business checkout. The current pilot does not process payments.

For enquiries, use our contact information.